EnlightenMe App Privacy Policy

Last updated 7th December 2024

This Privacy Notice ("Notice") describes how EnlightenMe (doing business as Lightworker Mark) ("we," "us," or "our") collects, uses, stores, and discloses your personal information when you use our mobile application and related services ("Services"). This Notice complies with the New Zealand Privacy Act 2020 ("the Act") and applies to all users of our Services.

1. Information We Collect

We collect personal information about you when you use our Services, including:

Information You Provide:

• Account Information: Name, email address, and password.
• Contact Information: Phone number and address.
• Payment Information: Credit card details and billing address (processed securely via third-party payment processors).

Information We Collect Automatically:

• Usage Data: IP address, browser type, device information, and activity logs.
• Cookies and Similar Technologies: Data about your interactions with our Services, used to enhance functionality and personalize your experience.
• Sensitive Information (if applicable): If we need to collect sensitive personal information, we will obtain your explicit consent unless required or permitted by law.

2. How We Use Your Information

We use the personal information we collect for purposes such as:

• Delivering, managing, and improving our Services.
• Processing payments and fulfilling orders.
• Communicating with you about your account, updates, and support.
• Sending marketing communications, where you have opted in to receive them.
• Protecting the security of our Services and investigating potential breaches.
• Complying with our legal obligations and resolving disputes.

3. Sharing Your Information

We may share your personal information with the following parties:

• Service Providers: Third-party companies that assist us in delivering our Services, including hosting, payment processing, and analytics services.
• Legal and Regulatory Authorities: When required to comply with applicable laws, enforce our terms, or protect our rights or the rights of others.
• Others with Your Consent: We will seek your explicit consent before sharing your personal information in other situations.

4. Your Rights

Under the Privacy Act 2020, you have the following rights:

• Access: You can request access to the personal information we hold about you.
• Correction: You can request correction of inaccurate or outdated information.
• Erasure: You may request the deletion of your personal information, subject to exceptions under the law.
• Restriction: You may request limitations on how we process your information.
• Data Portability: You can request a copy of your information in a machine-readable format.
• Objection: You may object to certain types of data processing.

To exercise your rights, please contact us at mark@lightworkermark.co.nz. We aim to respond to requests within 20 working days as required by law.

5. Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, loss, or misuse. However, no system is completely secure, and you use our Services at your own risk.

6. International Transfers

Your personal information may be transferred to and stored in countries outside of New Zealand. In such cases, we will ensure that appropriate safeguards are in place to protect your data, as required by the Act.

7. Retention of Your Information

We retain your personal information only as long as necessary to fulfil the purposes outlined in this Notice, comply with legal obligations, or resolve disputes.

8. Changes to This Privacy Notice

We may update this Privacy Policy periodically. If we make material changes, we will notify you through our application or via email. Please review this Notice regularly to stay informed about how we protect your privacy.

9. Contact Us

We are committed to working with you to resolve any complaints or issues you may have regarding your privacy. If you have any questions, concerns, or complaints regarding this Notice or our data practices, please contact us by e-mail at mark@lightworkermark.co.nz.

New Zealand