Cancellations & Refund Policy

At Lightworker Mark, we strive to provide high-quality spiritual services and ensure your satisfaction. We understand that circumstances can change, and we aim to be fair and transparent regarding cancellations and refunds. Please read our policy carefully.

1. Appointment Cancellations by Client

• 24-Hour Notice: If you need to cancel or reschedule your appointment, please notify us at least 24 hours in advance. You can do this by contacting us via email at [Your Email Address] or by calling [Your Phone Number].
• Less than 24-Hour Notice: Cancellations or rescheduling requests made less than 24 hours before the scheduled appointment time may result in a forfeiture of the session fee or a cancellation charge. This is to compensate for the time reserved and lost opportunity for other clients.
• No-Shows: If you do not show up for a scheduled appointment without prior notification, the session will be considered forfeited, and no refund will be issued.

2. Cancellations by Lightworker Mark

In the rare event that Lightworker Mark needs to cancel or reschedule an appointment due to unforeseen circumstances (e.g., illness, emergency), we will notify you as soon as possible. You will be offered the option to:

• Reschedule your session at a mutually convenient time.
• Receive a full refund for the cancelled session.

3. Refund Policy for Services

• Individual Sessions: Refunds for individual sessions are generally not provided once the service has been rendered. If you are dissatisfied with a session, please contact us within 24 hours to discuss your concerns. We will review requests on a case-by-case basis.
• Digital Products/Courses: Due to the nature of digital products and courses, refunds are generally not offered once access has been granted or the product has been downloaded. Exceptions may be made in specific circumstances at our discretion (e.g., technical issues preventing access).
• Workshops/Events: Refund policies for workshops and events will be specified at the time of registration. Generally, refunds for workshops may be available with sufficient notice, less any non-refundable deposit or processing fees.

4. How to Request a Refund

To request a refund, please contact us directly via email at [Your Email Address] or by mail at the address provided below. Include your name, contact information, date of purchase, and a detailed explanation of your request. We will review your request and respond within [Number] business days.

5. Changes to This Policy

We reserve the right to modify or update this Cancellations & Refund Policy at any time. Any changes will be effective immediately upon posting on the Site. Your continued use of our services after any such changes constitutes your acceptance of the new policy.

6. Contact Us

For any questions regarding this policy, please contact us by e-mail at mark@lightworkermark.co.nz.

Lightworker Mark

New Zealand